Frequently Asked Questions
Discover everything you need to know about our heritage apothecary and luxury fragrances.
Where are Santa Maria Novella products manufactured?
Every product is meticulously crafted in Florence, Italy, following traditional methods and using high-quality ingredients sourced from the Officina Profumo-Farmaceutica di Santa Maria Novella.
How should I store my fragrances to ensure longevity?
To preserve the integrity of the essential oils and botanicals, store your perfumes in a cool, dry place away from direct sunlight and extreme temperature fluctuations.
What is your return policy for beauty and skincare items?
Due to hygiene and safety standards, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase.
Do you offer international shipping?
Yes, we ship our luxury collections worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
Are your products tested on animals?
Santa Maria Novella is committed to ethical practices; we do not test our finished products or ingredients on animals.
Can I request samples with my order?
We include a selection of complimentary fragrance or skincare samples with every online purchase to help you discover new favorites from our collection.